Your MacBook Pro must first be examined prior to any service, to verify that it is eligible for this program and is otherwise in working order. Please bring your MacBook Pro to Connecting Point, during regular Service Department hours. Note: If your MacBook Pro is not experiencing any of these symptoms and is not one of the products affected, you do not need to contact Apple. MacBook Pro (Retina, 15 inch, Early 2013).MacBook Pro (Retina, 15-inch, Mid 2012).Use the “ Check your Coverage” tool on the Apple Support site to determine if your MacBook Pro model matches the list of affected products below. 15-inch MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013.15-inch and 17-inch MacBook Pro models manufactured in 2011.
No video on the computer screen (or external display) even though the computer is on. Distorted or scrambled video on the computer screen. In other countries, it will be available as of February 27, 2015.Īn affected MacBook Pro may display one or more of the following symptoms: See below for details on affected models and service options.Īs of February 20, 2015, the repair process will be available in the U.S. These MacBook Pro systems were sold between February 2011 and December 2013.Ĭonnecting Point, as an Apple Authorized Service Provider, will repair affected MacBook Pro systems, free of charge.Ĭonnecting Point, as an Apple Authorized Service Provider, will repair affected MacBook Pro systems, free of charge. Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts.
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